Delivery
Delivery and returns
How postage, payment, dispatch and tracking work, and what to do if something needs changing or has gone wrong.
- Postage and packaging
- £3.75 per order. Not discounted.
- Dispatch
- After payment is confirmed, on the next working day.
- Delivery aim
- Royal Mail Tracked 48, two to three working days.
Postage and packaging
Postage and packaging is £3.75 per order and is added after the automatic product discount. It is not discounted, and it does not count towards a discount threshold.
Payment, then dispatch
- Confirm your order with your contact and delivery details. No payment details are collected on this site.
- We email your invoice and payment link.
- Complete payment using the link in your invoice email.
- Once payment is confirmed, we prepare and dispatch your order.
- We email your tracking information after dispatch.
Unpaid orders are not dispatched.
Dispatch schedule
Paid orders are dispatched the next working day via Royal Mail Tracked 48. Postage and packaging is £3.75 per order. We email tracking information after dispatch. Royal Mail aims to deliver Tracked 48 in two to three working days; this is not a guaranteed 48 hour service.
Delivery service
Royal Mail Tracked 48. Royal Mail aims to deliver in two to three working days. This is a delivery aim, not a guaranteed 48 hour arrival time.
We deliver within the United Kingdom.
Tracking
We email your tracking information after dispatch. Tracking updates may take time to appear after the label is created and the parcel is handed to Royal Mail.
Changes and cancellations
Contact us as soon as possible with your order reference. We will confirm what can be changed or cancelled depending on the order status and applicable terms and rights. Do not make an additional payment for a changed order until you receive the correct revised invoice.
Missing or damaged items
Contact us with your order reference and a description of the issue. Where safe, retain the packaging and provide photographs so we can investigate. We will explain the available next steps in line with our delivery and returns policy and applicable rights.
Returns
Returns are accepted where required.
Where an item is damaged in transport, or the seal appears broken, please contact us straight away with photos of the product. We will arrange its replacement immediately and ask you to dispose of the damaged product rather than return it.
Where a return is not due to damage or incorrect packaging, return shipping is at the customer's expense and only exchange or credit notes are available.