Questions
Frequently asked questions
Orders, payment by invoice, automatic discounts, delivery and support.
Orders
What are these products intended for?
Products are supplied for laboratory research purposes only. They are not for human consumption, administration, therapeutic or diagnostic use.
Can I buy these products for use in a clinical trial?
These catalogue products are not offered as authorised clinical trial supplies. A clinical trial requires the appropriate approvals and qualified supply arrangements; an ordinary catalogue order does not establish suitability.
How do I place an order?
Choose your products and quantities, review your basket and enter your contact and address details. Confirm the order and we will automatically email your invoice and payment link.
Do I pay during checkout?
No payment details are collected on the order confirmation page. Payment is completed using the link in your invoice email. Your order remains awaiting payment until payment is confirmed.
What information do you need?
Your full name, delivery address, email address and mobile phone number. You can also provide an organisation name, purchase order reference and a different billing address where needed.
How do automatic discounts work?
Product subtotals over £100 receive 5% off, over £200 receive 10% off and over £500 receive 20% off. The highest eligible rate applies automatically to the product subtotal. Discounts do not stack and postage is excluded.
Does an order of exactly £100 qualify?
No. The thresholds are strictly over the stated amounts. Exactly £100 receives no discount, exactly £200 receives 5%, and exactly £500 receives 10%. Postage does not count towards a threshold.
How much is postage and packaging?
Postage and packaging is £3.75 per order and is added after the automatic product discount. It is not discounted.
Delivery and support
When will my order be dispatched?
Our proposed dispatch schedule is the next working day after payment has been confirmed. This schedule and any cutoff arrangements will be stated on the delivery page. Unpaid orders are not dispatched.
Which delivery service do you use?
Royal Mail Tracked 48. Royal Mail aims to deliver in two to three working days. This is a delivery aim, not a guaranteed 48 hour arrival time.
Will I receive tracking information?
Yes. We email your tracking information after dispatch. Tracking updates may take time to appear after the label is created and the parcel is handed to Royal Mail.
What if my invoice email has not arrived?
Check your spam or junk folder and confirm that the email address entered at checkout is correct. Contact us with your order reference and we can check the order and resend the invoice or payment link.
Can I change or cancel an order?
Contact us as soon as possible with your order reference. We will confirm what can be changed or cancelled depending on the order status and applicable terms and rights. Do not make an additional payment for a changed order until you receive the correct revised invoice.
What if something is missing or damaged?
Contact us with your order reference and a description of the issue. Where safe, retain the packaging and provide photographs so we can investigate. We will explain the available next steps in line with our delivery and returns policy and applicable rights.
Can you provide product documentation?
Contact us for documentation enquiries about a specific product or batch. We will confirm what is available. Do not assume a product has a certificate, stated purity, sterility or clinical grade unless the relevant supporting information has been provided.
Do you provide advice on dosing or administration?
No. We do not provide dosing, injection, treatment or personal use advice. The products are offered for laboratory research purposes only.
How should products be stored?
Follow the verified storage information supplied for the specific product and batch. Contact us before ordering if you need details. Storage information should not be inferred from a general description or another supplier’s listing.
How can I contact NextGen Peptides UK?
WhatsApp +44 7356 331035 or email info@nextgenpeptide.co.uk. Include your order reference for invoice, payment or delivery queries.